Client Care & Complaints

Client Care

All Members of Chambers, Pupils, and Staff owe a duty of care to our professional and lay clients and to anyone who visits Chambers.

We have policies and procedures and a management structure designed to ensure that our standards are met and maintained through training, monitoring and review.

We engage everyone who works at Three Raymond Buildings in our operational processes and policies and we hope that the end result of this is a seamless, high class service offered to a diverse client base and delivered with professionalism, courtesy, respect and fairness.

Our client care processes include:

  • Staff employed specifically to look after the comfort and welfare of visitors to Chambers
  • Dedicated conference rooms
  • DDA compliant facilities
  • Client care manual
  • Complaints procedure
  • Clerking procedures for handling of briefs
  • Monitoring of work allocation
  • Client feedback
  • Social mobility and wellbeing initiatives


We hope that you will be happy with the service you receive from Three Raymond Buildings, but if you do have any concerns we will make every effort to resolve them, and we have both informal and formal routes in place for you to raise your concerns.

You can see our Complaints Procedure here.

Please note that from 1 April 2023 the time limits outlined in our complaints procedure have changed.  From 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned, or within a year of you realising there was a concern.  Our procedure published here has been updated accordingly.