Service standards

Client care

All Members of Chambers, Pupils, and Staff owe a duty of care to our professional and lay clients and to anyone who visits Chambers.

We have policies and procedures and a management structure designed to ensure that our standards are met and maintained through training, monitoring and review.

We engage everyone who works at Three Raymond Buildings in our operational processes and policies and we hope that the end result of this is a seamless, high class service offered to a diverse client base and delivered with professionalism, courtesy, respect and fairness.

Our client care processes include:

  • Staff employed specifically to look after the comfort and welfare of visitors to Chambers
  • Dedicated conference rooms
  • DDA compliant facilities
  • Client care manual
  • Complaints procedure
  • Clerking procedures for handling of briefs
  • Monitoring of work allocation
  • Client feedback

Complaints

We hope that you will happy with the service you receive from Three Raymond Buildings but if you do have any concerns we will make every effort to resolve them and we have both informal and formal routes in place for you to raise your concerns.

Download our Complaints Procedure.